Emergency Info




The office is currently closed due to COVID-19!.  

You are all aware of the concerns and the attempts to effectively contain the coronavirus (COVID-19).  Cantrell Orthodontics has developed a protocol to ensure the safety of our patients as well as our staff.   We regularly practice CDC compliant sterilization and disinfection throughout our office and we will continue to do so. We will be screening our patients and rescheduling those patients who we feel could potentially have been exposed to the virus. 

Moving forward, however, we must implement additional precautions to alleviate potential issues.  We must do our best to practice in a way that will limit exposure to our patients and staff.  Our office needs to do its part in helping to stop the spread of this virus; therefore, we will be making these changes as soon as we are able to return to work.  Some of these include:

1. Rescheduling retainer appointments for patients that are not having any problems. 

2. Rescheduling appointments that will have very little effect on the timing of treatment.   Some of these include:  Appointments monitoring growth and eruption of teeth, a broken bracket that is not causing pain, or other routine adjustments that can wait until a later date. 

3. As all of you know, we consider our patients and their families our own.  It has been customary to allow you to bring siblings, friends, and other family members to appointments.  No non-patient individuals should enter the office, except for the scheduled patient and an accompanying parent.  This means please do not bring siblings, friends, or relatives to your family member’s orthodontic appointment. 

4. To minimize the number of patients in the office at a given time, please do not arrive more than 5 minutes early for your appointments.  We will attempt to see patients at their appointment time.  If you are going to be late, please call for instructions.

5. Due to the closure of schools, parents will also be challenged with childcare limitations.  If you have multiple children, please drop the patient off and wait in the car until the appointment is finished.  We can call and update you on the progress of treatment upon your request.  If grandparents must bring patients to their appointments, please have them remain in the car as this virus is especially dangerous to older people and those with underlying medical issues.

6. If the patient or anyone in the family has been sick, has had a fever, has traveled outside the US, or has been on a cruise or airplane in the last 14 days, please call our office to reschedule. 

7. We will be taking the temperature of all patients and parents who enter our office.  Anyone with a temperature of 99.5 °F or greater, will be asked to reschedule their appointment.  There will be no exceptions.  Please do not be offended if this happens.

 As an office, we want to do our part in containing the recent outbreak of the coronavirus (COVID-19), but it will take understanding and cooperation from our patients and parents.  Please understand that we are doing as much as possible to protect our community and country.   We greatly appreciate your understanding and will notify you with any further changes.

 Dr. Holly Cantrell and Staff

Normal Orthodontic Emergency Information

We want you to be prepared for the little "emergencies" that can happen when wearing braces. Most issues or mishaps with braces can be fixed at home or school. Your school nurse is likely experienced in handling issues with braces that occur at school.  It's unlikely any incident involving braces would cause your child to have to leave school unless it involves trauma.

What to Do in Case of Emergency

Call our office if you break or loosen any of your appliances. Please do not come directly to the office – by calling us, you will allow us to create a time to see you. Even if you have a regular appointment scheduled soon, call us to notify us that you need an appliance repaired so we will have time allotted for your problem.   Refer to the emergency information given to you when you got your braces on in order to get yourself comfortable until we can see you. If your emergency occurs when the office is closed and it cannot wait until we reopen, you may call our emergency number at 706-599-4357 and leave a message for advice on how to handle the problem.

Loose Brackets or Bands

Call our office if a bracket or wire is loosened. The bracket may need to be re-fitted as soon as possible. You may have a situation that requires cutting a wire or sliding a bracket off a wire at night or over the weekend. If you need to cut a wire in case of emergency, you may use nail clippers or small scissors that have been washed and sterilized in alcohol. Please call our office the next business day so that we may schedule an appointment for you.

Wire Irritations

Sometimes discomfort caused by a wire on your braces can be resolved by moving the wire away from the irritated area with a cotton swab or eraser. If the wire will not move, try covering the end of it with a small piece of cotton or a small amount of wax. If the wire is painful, you can cut it with nail clippers or small scissors that have been washed and sterilized in alcohol. If you cannot resolve the wire irritation, call our office for an appointment.

Lost Separators

It is not uncommon to lose a separator during treatment. Separators are designed to create space and sometimes become loose. Do not worry about losing a separator, but call our office to see if it needs to be replaced.

Discomfort with Orthodontic Treatment

During the first week after your braces are in place and after routine adjustments are complete, you will likely feel some pain, soreness or discomfort. You may take ibuprofen, acetaminophen, or other pain reliever while you adjust to your braces. A warm wash cloth or heating pad may reduce the soreness in your jaws. Give it time, the soreness will subside.