Emergency Info




We continue to monitor the COVID-19 situation and are working to make our office safe for our staff and patients.  We are following the State of Georgia and the CDC recommendations for infection control throughout our office.  In addition, we are implementing additional measures to maximize safety.   

We will do our best to practice in a way that will limit exposure to our patients and staff.  We will be making these changes to our office:

1. We have basically eliminated our waiting room, but it has been reorganized to maximize social distancing if it is necessary. 

2. Barriers have been installed throughout the office to offer additional personal protection.

3. We are modifying our schedule to minimize the number of people in the office at any given time.  No individuals should enter the office, except for the scheduled patient and an accompanying parent, if necessary.  If a parent prefers to enter, they will be required to wear a mask.  Please bring one with you as we cannot provide one free of charge.

4. We have installed Ultraviolet light devices and medical grade filters in our HVAC units to reduce or eliminate virus and bacteria in the air.

5. We have installed personal air evacuation units at several treatment chairs for added protection during procedures that generate an aerosol to remove the aerosol air from the office. 

6. We have eliminated the use of our paper charts and implemented electronic chairside computer charting.

7. For some types of appointments, we will be offering them as virtual appointments to eliminate the need for you to come to the office unless necessary.

8. We are monitoring our staff for any signs of illness and are taking temperatures on each staff member each day.

9. We have secured all the additional recommended PPE for our staff members.  You can expect to see us in disposable gowns, face shield or goggles, and high level masks.  With all of our new attire, we are having to keep the office cooler.  If you get cold easily, please bring a jacket or blanket! 

10. We will be screening all patients with a questionnaire at each visit to our office.

11. We will have our appointment check-in station outside of the office and ask that you text 706-599-4357 on arrival for check-in and then wait in your car until called for your appointment.  Please do not drop your child off for an appointment.

12. We will be taking the temperature of all patients and parents who plan to enter our office.  Anyone with a temperature of 100.4 °F or greater, will be asked to reschedule their appointment.  There will be no exceptions.  Please do not be offended if this happens.

13. Please notify us if you have been sick or have been around anyone who had been sick in the last two weeks. 

Despite our careful attention to sterilization, disinfection, and use of personal barriers, there is still a chance that you could be exposed to any illness just as you might be at your gym, the grocery store, or your favorite restaurant.  “Social Distancing” nationwide has reduce the transmission of the Coronavirus.  Although we have taken extra measures to provide social distancing in our practice, due to the nature of the procedures we provide, it is not possible to maintain social distancing between the patient, Dr. Cantrell, her staff and sometimes other patients at all times.  

We are doing as much as possible to protect our patients and staff and will continue to monitor the situation for any additional steps needed to do so.  We greatly appreciate your understanding.

Dr. Holly Cantrell and Staff


Normal Orthodontic Emergency Information

We want you to be prepared for the little "emergencies" that can happen when wearing braces. Most issues or mishaps with braces can be fixed at home or school. Your school nurse is likely experienced in handling issues with braces that occur at school.  It's unlikely any incident involving braces would cause your child to have to leave school unless it involves trauma.

What to Do in Case of Emergency

Call our office if you break or loosen any of your appliances. Please do not come directly to the office – by calling us, you will allow us to create a time to see you. Even if you have a regular appointment scheduled soon, call us to notify us that you need an appliance repaired so we will have time allotted for your problem.   Refer to the emergency information given to you when you got your braces on in order to get yourself comfortable until we can see you. If your emergency occurs when the office is closed and it cannot wait until we reopen, you may call our emergency number at 706-599-4357 and leave a message for advice on how to handle the problem.

Loose Brackets or Bands

Call our office if a bracket or wire is loosened. The bracket may need to be re-fitted as soon as possible. You may have a situation that requires cutting a wire or sliding a bracket off a wire at night or over the weekend. If you need to cut a wire in case of emergency, you may use nail clippers or small scissors that have been washed and sterilized in alcohol. Please call our office the next business day so that we may schedule an appointment for you.

Wire Irritations

Sometimes discomfort caused by a wire on your braces can be resolved by moving the wire away from the irritated area with a cotton swab or eraser. If the wire will not move, try covering the end of it with a small piece of cotton or a small amount of wax. If the wire is painful, you can cut it with nail clippers or small scissors that have been washed and sterilized in alcohol. If you cannot resolve the wire irritation, call our office for an appointment.

Lost Separators

It is not uncommon to lose a separator during treatment. Separators are designed to create space and sometimes become loose. Do not worry about losing a separator, but call our office to see if it needs to be replaced.

Discomfort with Orthodontic Treatment

During the first week after your braces are in place and after routine adjustments are complete, you will likely feel some pain, soreness or discomfort. You may take ibuprofen, acetaminophen, or other pain reliever while you adjust to your braces. A warm wash cloth or heating pad may reduce the soreness in your jaws. Give it time, the soreness will subside.